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Online Tech Support

  • Are you unsure about the right order of effects, how to route patch cables, or how to install pedals or a power supply on a pedalboard?
  • Are you puzzled by the causes of hum and other noise in your guitar or amp?
  • Do you have questions regarding MIDI-programming, speaker impedance measuring, or electrical issues in general?
  • Would you like to get vital tips on soldering, guitar adjustments or string changing?

Custom Boards’ Online Tech Support will solve your problems in half an hour.

The Custom Boards Online Tech Support will help you get to grips with any problem or issue that belongs in the field of our technician’s expertise. Book an appointment – it could even be today – and tell us about your equipment-related issues. We will deal with your problems effectively during our video call, so that you can make fast progress with your project.

The benefits of our service:

    • We will get to the bottom of the problem that’s affecting your project.
    • You will avoid making mistakes, and you will gain a better understanding of your equipment and your signal path.
    • You will save money by servicing and/or building your rig yourself.

    How does it work?

    1. Book an appointment for our video call by using this Online Tech Support form. Tell us about your specific problems that need solving. The better you manage to describe your specific issues, the better we will be able to help you.
    2. Finalize your booking by purchasing the service on our webshop after filling out the form. The price for the 30-minute consultation is 49 €.
    3. You will receive a confirmation email, no later than 24 hours after you have paid, in which we will confirm your appointment. The mail will contain an invitation link, which you will use to join the video call. You won’t be required to install or register any new software.
    4. At the agreed time, click the link we have sent you to join the call. You will be able to speak to our technician. We have made sure that our tools are up to speed. We will demonstrate how to solve your problem using the video and a microphone, as well as amplifiers and effects connected to our computer through an audio interface. Our fast internet connection will make sure that the sound quality will be pristine.
    5. After the consultation has ended, we will send you an access link, which enables you to watch a recording of our video call, making it easy to return to certain details repeatedly.

    Fill in our planning form

          Our support service can include the following topics:
          Learn how to connect guitar effects pedals for best results Check!
          Learn how to solder an instrument cable Check!
          Learn how to assemble Evidence Audio solderless patch cables Check!
          Learn how do to attach pedals to your pedalboard? Check!
          Learn how to install a power supply on a pedalboard Check!
          Get rid of hum and noise in your set up Check!
          Ask anything about MIDI Check!
          How can I make the best use of my amplifier? Check!
          Know your speaker impedance Check!
          Learn how to change strings to your instrument correctly Check!
          Learn how to adjust and finetune your instument Check!
           Any other issues, let us know! Check!


          Satisfaction guaranteed

          We will find the best solution for your specific equipment problem during our half-hour consultation. Should you feel that we’ve failed to provide you with valuable help and advice, we will refund your money.


          Start solving your problems with our Online Tech Support

          Fill in our planning form

          Shipping Fees

          Scandinavia and Baltic countries

          Rest of the European Union

          USA, Canada, Non EU-countries and rest of the world

          If you shop from outside the European Union, you will see all prices VAT 0 % at the checkout, so you can order without paying the 24% VAT.

          Fast delivery